FAQ

What is EIS Retail? The shopping & consumer arm of EIS Global Services. We help you buy from U.S. retailers, receive at our U.S. hub, consolidate, ship to Jamaica, and coordinate broker clearance and pickup.

How is it different from EIS Global Services? Retail serves individuals/small orders; Global Services handles B2B, bulk procurement, and logistics projects.

What can I buy? Most lawful consumer goods. Restricted/prohibited items per airline/ocean and Jamaica Customs are excluded.

Do you hold inventory? No—FastBuy highlights time-sensitive deals from approved retailers.

Why register? Registration creates your unique EIS-Customer ID to tag and track packages.

Where do I register/login? Via My Account (Freight Services).

Fees: Registration is free. Standard freight/handling/brokerage charges apply per shipment.

Preferred Customer: Eligible returning customers may receive periodic service-fee discounts.

How to shop: Buy from U.S. stores and ship to your EIS U.S. address with your EIS-Customer ID on every label.

Quotes: For large/complex orders, request a quote; approve and pay the deposit if applicable.

Multiple boxes or stores? Use your EIS-Customer ID on each box—we’ll consolidate where feasible.

Consolidation: We combine packages into one outbound shipment to reduce cost per lb.

Freight charges: By weight (per lb). Packing/fragile/bulk handling and broker fees are separate from freight.

Fragile/Oversized: Yes—with protective packing and special-handling fees.

Timelines & tracking: Vary by carrier/mode. We send milestone updates; keep retailer tracking for reference.

US$100 online shopping allowance (courier/low value): As currently guided by JCA, online/courier purchases at or under US$100 (FOB/item value) may enter duty-free at the border. Other charges or special cases may still apply.

Traveler’s personal allowance (“yellow form”): Returning residents may access a personal allowance (commonly US$500–US$1,000 for eligible items, subject to JCA rules and circumstances). The yellow declaration form must be completed and presented to Customs/broker.

Documents you may need: Government ID and invoice/receipt showing description and value; more documents may be requested.

See official guidance on the JCA website. We update this page periodically for convenience.

Broker: We work with vetted third-party brokers. Broker fees are billed separately by the broker.

Pickup notice: We’ll contact you when cleared; bring ID and invoice if requested.

Delivery: May be available depending on broker and location—ask support.

Damage & insurance: Photograph packaging at pickup; insurance options depend on carrier/shipment type.

Methods: See Pay Now for current options.

Deposits: Required for quotes/special orders. Balance due before release/pickup.

Service fee: Transparent EIS service fee for procurement & processing. FastBuy shows pricing with fees where noted.

Refunds: Depend on retailer policy & stage. We’ll assist per policy and update order status.

Storage: Extended consolidation/storage may incur fees—advance notice provided.

Invoices/receipts are provided.

What is FastBuy? Curated, time-sensitive deals from top U.S. retailers.

Condition: Items are new unless a listing is clearly marked Refurbished (with a dedicated info block on the product page).

Pricing: Retail price minus public discount + EIS service fee for transparent value.

If a deal changes: We’ll notify you and suggest alternatives.

Contact us: Use the site contact options or your account portal. Include your EIS-Customer ID.

VRL (Veril): Your assistant for quick answers based on this FAQ and our service pages. VRL provides guidance—not final Customs decisions.

Shipping rules at a glance: See How It Works and Freight Services & Rates.