FAQ

Welcome—how can we help?

Here are quick answers about Scout ($2.50), FastBuy ($5), refunds/credits, our “retail” definition, and how we keep everything simple and transparent.

$2.50 Scout $5 FastBuy Retailer checkout 7-Day Price Watch (Scout)

Scout — $2.50

What is Scout? $2.50

Scout is our price-finding service. You tell us the item, and we deliver 2–3 lowest verified options with live links from major U.S. retailers. You complete your purchase directly on the retailer’s site.

What do you verify?

We confirm live pricing, availability, and an exact match (model/SKU). We also prioritize reputable first-party or well-rated sellers.

Do you guarantee below “retail” prices?

We show the best available options at search time. Some items are scarce and may sit above the market baseline. We still share the best options and include a 7-Day Price Watch in case a better price appears later.

How does the 7-Day Price Watch work?

For 7 days after your Scout result, we recheck daily. If we find a lower total price from a comparable or better seller, we send you an alert with the new link. Purchases and price adjustments are handled by the retailer.

When do I get a refund/credit on Scout?

If we **cannot find any qualifying result** (in-stock, exact item, reputable retailer) within your request window, we credit/refund your $2.50. Otherwise, Scout fees are for the search and verification service performed.

FastBuy — $5 Unlock

What is FastBuy? $5

FastBuy is our curated feed of pre-verified deals (often 30–40% below retail). Pay $5 to unlock the current purchase link, then complete checkout on the retailer’s site.

What happens if the deal is sold out when I unlock?

We re-verify stock at unlock. If the item is sold out, we automatically credit/refund your $5 and suggest alternatives where possible.

Do you keep tracking FastBuy prices after I unlock?

FastBuy is a flash-deal feed, so there’s no ongoing price watch. For ongoing monitoring, use Scout with the included 7-Day Price Watch.

What does “retail” mean here?

We use a National Online Benchmark so it’s fair and consistent: the lower of (a) the manufacturer’s MSRP and (b) the median current online price across major U.S. retailers at the time we search. Local in-store differences may vary, but our comparisons use a national baseline.

Payments & refunds—in plain English

Scout ($2.50): credit/refund only if we can’t find any qualifying option.
FastBuy ($5): auto credit/refund if sold out at unlock; otherwise non-refundable (service performed).
We don’t sell products, take deposits, or handle logistics/customs.
You always purchase on the retailer’s website.

See full details in our Terms and Privacy Policy.

General questions

Which retailers do you include?

We focus on trusted U.S. retailers and reputable marketplace sellers. Examples include Amazon, Walmart, Target, Best Buy, Home Depot, Costco, Sam’s Club, Lowe’s, Staples, Office Depot, Newegg, Micro Center, and others.

How fast do I get results?

Scout results are typically delivered the same day for common items. FastBuy deals are live and updated throughout the day. We’ll notify you promptly when there’s news.

Do you earn commissions from retailers?

Some links may be affiliate links. If you purchase, we may earn a small commission at no extra cost to you. This never affects rankings—lowest verified total price always comes first.

Do you store my payment information?

No. Payments for Scout/FastBuy service fees are processed by our payment partner. We do not store your card details. Product purchases are completed on the retailer’s website.

How do I contact support?

We’re here to help. Please reach us at /contact or email support@eisretail.com.

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